Frequently asked questions from our support
What about payment security ?
When should I receive my shipment?
Delivery times vary based on the customization and your location. Typically, orders are processed within 3–5 business days and shipped immediately after. You’ll receive a tracking number once your item is dispatched to keep you updated on its journey.
What happens to my shipment if I cancel?
If you cancel your order before it ships, you’ll receive a full refund. If the order has already shipped, you may return the item after it arrives, subject to our return policy. Please contact our support team for assistance with any cancellations.
What are some types of projects you enjoy?
At BuyCty, we’re passionate about personalized projects that bring joy to our customers! We enjoy working on custom gifts, apparel, home decor, kids’ items, and more—each project brings a unique and creative challenge that we love.
What is included in your service?
Our service includes high-quality customization options, customer support throughout the order process, and reliable shipment tracking. We work closely with you to ensure that your personalized product meets all expectations.
What warranties do i have for my shipments?
We guarantee that your shipment will arrive as described, carefully crafted and securely packaged. If any issues arise during shipment, such as damage, please reach out to our support team, and we’ll gladly assist you with a replacement or solution.
Can i get payment terms?
At this time, we require full payment at checkout. However, we frequently offer discounts and promotions to make your shopping experience more affordable. Keep an eye out for these deals!
Accurate responses to client’s requirments
We pride ourselves on our attention to detail and clear communication. If you have specific customization requests or special requirements, please let us know—we’re here to make your experience as smooth and personalized as possible!
How can i track my shipments?
Once your order has shipped, we’ll send a tracking link to your email. You can use this link to monitor your shipment’s progress in real time.
What payment methods are supported?
We accept various payment methods, including credit and debit cards, PayPal, UPI and other major online payment services. You’ll find secure and convenient options at checkout to complete your purchase.